Mexican internet service provider support
Mexican internet service provider support

While there are a slew of options for Mexican internet service provider support, terrible customer support is what they all have in common. Keep reading for a breakdown of what to expect and our opinion of the internet providers available. 

Fiber Deployment & Customer Service with Mexican internet service provider support

Here’s a taste of what to expect from all carriers: They have freelance subcontractors that are paid per job, which means you must oversee all aspects of the deployment. They will do anything to have you sign off on the paperwork so they can knock out as many projects per day as possible.

As far as Mexican internet service provider support goes, cable runs in a tower is a shit show. It’s a cluttered mess on ethernet and fiber runs with zero management to contain or strategize runs in the future. It’s not hard to imagine an odd run going through a window or some other odd location to accomplish termination of the internet circuit.

Fiber runs are very popular in major cities throughout Mexico. They are strung along phone poles with a tree branch to offer additional support. It’s not surprising to see a bus or some other large vehicle take out several fiber runs for the day.

Walking into a corporate center for your Mexican internet service provider support and forming a relationship with one of the onsite representatives is your best bet for long term success. It’s not unusual for your internet to be down for a week to ten days. This wait time factors in the customer’s persistence to resolve the issue.

Traditional POTS lines are very much a thing for providing internet more commonly known as DSL, even in highly populated border towns such as Tijuana but fiber everywhere in cities like Guadalajara and CDMX.

MetroCarrier

MetroCarrier is the only business class (see Megacable alternative) solution in Mexico we came across for Bridge Mode setup where the WAN IP will come from either your modem or router if set to passive mode (mode Puente). This no-equipment solution (router) is delivered, taking into consideration that you will place the infrastructure of your property and have all the freedom for the configuration. The fixed public IP is homologated to the link – in other words, it is not married to any equipment.

Pros: First company I have come across that will allow for you to manage the internet circuit with your own router.

Cons: Very expensive

Pricing:

  • Dedicated Internet 20 Mb: $6,250.00 MXN + IVA
  • Dedicated Internet 50 Mb: $11,000.00 MXN + IVA

Other Mexican Internet Service Provider Support Reviews

Megacable

Think Time Warner – Spectrum, Comcast, and all those legacy coax carriers that eventually went into direct competition with the phone companies. Check them out here.

Pros: Bridge Mode setup exists here. You will have to be very clear your intentions when communicating the technican and later the support team. We have bridge mode on a Huawei router. Head to our bridge mode blog post for full setup and discussion.

Cons: You must be very persistent in your quest for bridge mode with the onsite technician and phone support. # +52 33 9690 0000

Pricing:

Internet 100 Mb: $550 MXN + IVA

Telmex

The OG of Mexico internet service provider support. They are more embedded and offer more services, but the customer service is really bad. 50 meg down in the city is the lowest speed offered by Telmex.

Pros: They seem to have the best infrastructure and support. With that said, it’s Mexico the fiber is still run like a christmas tree to most locations and the bar is very low for customer support. There is US number for support. Customer Service # 1 855 270 2105

Cons: Bridge mode no longer exists here. Well, at least no one I can work with in getting it to work.

Pricing:

Internet 100 Mb: $550 MXN + IVA

TotalPlay

My experience with them is that many businesses like to use them in place of other Mexican internet service provider support companies. I have personally not work with them yet. Find out more here.

Izzi

Newer upstart, same poor customer service as other Mexican internet service provider support.

Pros: Cheap fiber internet

Cons: No mode puente or bridge mode. Customer support is pretty lousy. Make sure you return your equipment to the store or face unexpected charges.

Pricing:

Internet 100 Mb: $550 MXN + IVA

Extra Resources

5G wireless in Mexico

Upstart 5G services for providing Mexican internet service provider support can be found in Telmex. AT&T is investing in their Mexico infrastructure. While it lags incredibly behind Telmex, the service will be faster than Telmex in cities like CDMX and GDL. Think of it as you being the only individual on the ATT school bus; it doesn’t take you to many places, but you will enjoy a lot of space.

Telmex, on the other hand, is a heavily connected and densely populated slog that is available everywhere, but your experience may not be the best one. You cannot experience 5G home or business internet with ATT at this time.

Documentation required for a naturalized person with business activity

You’ll have to fill out and bring a registration form to the RFC (the Mexican version of a tax identification number) in the name of the owner. Personally, I don’t want this to show up on the RFC as an active business in Mexico as it could jeopardize my Temporary Residence visa. My clients are in the US, not Mexico. I just live here.

Here’s what you’ll need:

  • Official identification of the contract holder
  • Proof of address “installation site” (no more than 3 months)
  • Documentation required for legal entity
  • Articles of incorporation, including registration form to the RPPC
  • Power of attorney with powers for acts of administration
  • RFC registration form
  • Identification of legal representative
  • Proof of tax domicile (no more than 3 months)
  • Proof of address “installation site” (no more than 3 months)

Mexican Internet Service Provider Support Summary

Finding good internet service is a problem in Mexico, especially for the growing population of digital nomads and businesses. Make sure you build a good relationship with your internet provider and be prepared for a lot of hiccups. Patience is going to be your best friend.

Leave A Comment