Mexican internet service provider support
Mexican internet service provider support

While there are a slew of options for Mexican internet service provider support, terrible customer support is what they all have in common. Keep reading for a breakdown of what to expect and our opinion of the internet providers available. 

Fiber Deployment & Customer Service with Mexican internet service provider support

Here’s a taste of what to expect from all carriers: They have freelance subcontractors that are paid per job, which means you must oversee all aspects of the deployment. They will do anything to have you sign off on the paperwork so they can knock out as many projects per day as possible.

As far as Mexican internet service provider support goes, cable runs in a tower is a shit show. It’s a cluttered mess on ethernet and fiber runs with zero management to contain or strategize runs in the future. It’s not hard to imagine an odd run going through a window or some other odd location to accomplish termination of the internet circuit.

Fiber runs are very popular in major cities throughout Mexico. They are strung along phone poles with a tree branch to offer additional support. It’s not surprising to see a bus or some other large vehicle take out several fiber runs for the day.

Walking into a corporate center for your Mexican internet service provider support and forming a relationship with one of the onsite representatives is your best bet for long term success. It’s not unusual for your internet to be down for a week to ten days. This wait time factors in the customer’s persistence to resolve the issue.

Traditional POTS lines are very much a thing for providing internet more commonly known as DSL, even in highly populated border towns such as Tijuana.

5G wireless in Mexico 

Upstart 5G services for providing  Mexican internet service provider support can be found in Telmex. AT&T is investing in their Mexico infrastructure. While it lags incredibly behind Telmex, the service will be faster than Telmex in cities like CDMX and GDL. Think of it as you being the only individual on the ATT school bus; it doesn’t take you to many places, but you will enjoy a lot of space.

Telmex, on the other hand, is a heavily connected and densely populated slog that is available everywhere, but your experience may not be the best one. You cannot experience 5G home or business internet with ATT at this time.

Documentation required for a naturalized person with business activity 

You’ll have to fill out and bring a registration form to the RFC (the Mexican version of a tax identification number) in the name of the owner. Personally, I don’t want this to show up on the RFC as an active business in Mexico as it could jeopardize my Temporary Residence visa. My clients are in the US, not Mexico. I just live here.  

Here’s what you’ll need: 

  • Official identification of the contract holder 
  • Proof of address “installation site” (no more than 3 months) 

Documentation required for legal entity 

  • Articles of incorporation, including registration form to the RPPC 
  • Power of attorney with powers for acts of administration 
  • RFC registration form 
  • Identification of legal representative 
  • Proof of tax domicile (no more than 3 months) 
  • Proof of address “installation site” (no more than 3 months) 

MetroCarrier

MetroCarrier is the only port forwarding solution in Mexico where the WAN IP will come from either your modem or router if set to passive mode (mode Puente). This no-equipment solution (router) is delivered, taking into consideration that you will place the infrastructure of your property and have all the freedom for the configuration. The fixed public IP is homologated to the link – in other words, it is not married to any equipment. 

Pros:  First company I have come across that will allow for you to manage the internet circuit with your own router.

Cons:  Very expensive 

Pricing: 

  • Dedicated Internet 20 Mb: $6,250.00 MXN + IVA 
  • Dedicated Internet 50 Mb: $11,000.00 MXN + IVA 

Other Mexican Internet Service Provider Support Reviews 

Telmex 

The OG of Mexico internet service provider support. They are more embedded and offer more services, but the customer service is really bad. 50 meg down in the city is the lowest speed offered by Telmex.

Izzi

Newer upstart, same poor customer service as other Mexican internet service provider support.

Megacable 

Think Time Warner – Spectrum, Comcast, and all those legacy coax carriers that eventually went into direct competition with the phone companies. Check them out here.

TotalPlay 

My experience with them is that many businesses like to use them in place of other Mexican internet service provider support companies. Find out more here.

Extra Resources 

Mexican Internet Service Provider Support Summary 

Finding good internet service is a problem in Mexico, especially for the growing population of digital nomads and businesses. Make sure you build a good relationship with your internet provider and be prepared for a lot of hiccups. Patience is going to be your best friend.