5 Core Features in an IT Services Company
- Does the IT Services company have an introductory special?
Starting out with a small project or break/fix IT services is an excellent way to establish know, like, and trust with your prospective IT services company.
- Do they offer more long-term commitments?
Introductory IT specials are good for the moment and for a minimal volume of work throughout the year but what are the optimized IT support contracts for a long-term commitment? Learn more about the IT personality types below; and the kind of practices and personnel to avoid at an IT Services company.
- What is their employee retention rate?
A high turnover of employees is a sign instability within the organization. With that said, it is a daunting task to find your core featured talent and entice them enough with the work, the culture, and all the stresses that come with working a IT services company to work long term with any organization.
- What does their onsite presence look like?
“Hands and Eyes” is IT lingo for someone with enough tech know-how to perform essential tasks. It should be a rare circumstance that a technician is summoned onsite. Most of the onsite IT challenges should be front-loaded in the onboarding process. With that said, it is essential that your IT services company not only choose the appropriate person for the onsite work but the person who requested the services collaborates with the owner of the ticket through to complete resolution. The greatest challenge tends to be the client did not follow through with the request and the ticket is completed due to a lack of response from the client.
- How’s the collaboration between the two organizations?
Onboarding a protective stack of services, as we list below, that truly protects the user environment is half the battle. Team leaders from both organizations that provide top-down dissemination of information will ensure everyone is on board with which way this tech boat is rowing. However, maintaining a healthy IT Services company relationship is just as important as any vendor, partner, or friendship. So, choose wisely and good luck!
Unicorns Do Not Exist
Small businesses fall into the “unicorn trap” which can be summed up as a mythical mid-level IT engineer who is expected to excel at everything, such as employee support interactions, executing on a variety of projects, and having the security expertise to prevent significant data loss and theft from happening within your organization. There are usually 3 or 4 different people that combined incorporate all these IT services skills into one unicorn, but typically no single person will have it all. Even if you somehow do engage with this mythical creature, what will prevent them and their knowledge from disappearing? Redundancy is often underappreciated.
There Are Several Types of Mid-level Specialists
Mid-level IT specialists may incorporate both good and bad personality traits. Take these personalities into your IT hiring decision-making or outsource the challenges with hiring IT services to a Managed IT team.
Productivity Suffers and Negligence Occurs Due to Poor Business Decisions
Every business now has some form of government compliance that protects businesses and consumers from data theft or loss and legal issues. Most small businesses do not properly consider security protections against data theft or loss. They simply look at the IT individual as a reactive solution to the problem at hand. Yet, the lack of maintaining basic compliance standards and deploying a holistic security plan that you received from a CTO is one of the main reasons a successful business goes out of business.
Not all heroes wear capes
We integrate the best-of-breed IT technologies into one stack
Unicorns Do Not Exist
Small businesses fall into the "unicorn trap" which is a mythical mid-level IT engineer who is expected to excel at employee support interactions, executing on a variety of projects, and have the security expertise to prevent significant data loss and theft from happening within your organization. There are usually 3 or 4 people that incorporate all these skills into one unicorn. Even if you do engage with this mythical creature, what will prevent them and their knowledge from disappearing?
There Are Several Types of Mid-level Specialists
Let’s face it, San Diego IT support talent is hard to find. The typical Mid-level IT specialist may incorporative both good and bad personality traits. Take these personalities into your hiring IT decision making or outsource your hiring challenges with a Managed IT team. Managed Service Providers are sizeable step up from your typical IT services company. They focus on reducing your IT bill, while typical an IT services company depends on more support to increase the billable time.
PRODUCTIVITY SUFFERS AND NEGLIGENCE OCCURS DUE TO POOR BUSINESS DECISIONS WITH YOUR IT SERVICES COMPANY
Every business now has some form of government compliance that protects businesses and consumers from data theft or loss and legal issues. Most small businesses do not properly consider security protections against data theft or loss. They simply look at the IT individual as reactive solution to the problem at hand. Yet, the lack of maintaining basic compliance standards and deploying a holistic security plan that you received from a CTO is one of the main reasons a successful business goes out of business.
Not all heroes wear capes
We integrate the best-of-breed IT technologies into one stack
The Robot – Automatically cleans up the mundane systems network documentation.
The Doctor – Performs checkups and diagnoses problems.
Intelligence – Businesses rely on quickly accessible information for making sound decisions.
The Backup – No one should go into a fight alone.
The Enforcer – Make sure no systems are too loosely regulated.
The Boy Scout – Always attentive to detail & performs every task to perfection.
The Conductor – Assembles the group and integrates all players unique talents to achieve a harmonious result.
