Jive phones and Extensions basic setup is pretty easy to configure once you know where to go in the Jive PBX Administration interface at https://my.jive.com/. We will go through a list of the top 5 setup requests for Jive phones and extensions basic setup support.
- Change Polycom Caller ID
- Download the Jive app and configure for outbound calls
- Add another Polycom Phone to your organization
- Router Phone Calls
- General Support and Billing
Additional Resources:
VoIP Support Service Providers & Basic VoIP Troubleshooting
1) Change Polycom Caller ID
Need to change your caller ID so people see the preferred number ?
2) Download App – Change Credentials
Don’t remember your password? http://my.jive.com/me (forgot password)
3) Add another Polycom (VoIp) Phone – Provision Polycom Phone
You may already have a phone purchased through Jive. Use it. Grab the serial # (also doubles as the MAC address) and input into the Jive interface.
Go to the Polycom VoIP phone ip address. For this example it’s https://10.1.4.12
4) Route Phone Calls
Take a direct number like 619 xxx-xxxx and direct to Michael’s Polycom or whatever there landline phone.
5) General Jive Support and Jive Billing
Support requires Main phone line for your organization: 619xxx-xxxx
Additional Resources:
Customer Support: support@jive.com or 801-717-1556
https://jive.com/customercenter
https://fastsupport.com
Jive phones and Extensions Basic Setup & Support Summary
I build this Jive setup and support as we accrue more basic support requests. Just remember if you are looking at billing for under 20 user environment the per Polycom phone is approximately $20ea. Looking for Jive phones and extensions basic setup alternatives?? We have list of VoIP services broken down here and more VoIP troubleshooting steps here.
