Sometimes the U-verse AT&T Router is problematic and/or insufficient for many people’s needs.  AT&T does offer tier 1 support for resolving many basic problems but that level of support can be infuriating for most of the internet savvy public.  Basically, U-Verse Internet troubleshooting can cause some major pain and anguish if you don’t play the game right.

AT&T does offer for basic internet packages a second tier level of support called ConnecTech that you must pay $50 for one time support.   Call 1-866-294-3464 during the hours of 8 am – 11 pm Central Time, 7 days a week.

The following tips below may help avoid petty up-selling of services.  Check them out if you wish to perform some basic troubleshooting, downgrade your router to a modem, and install a legitimate router.

The default IP for U-verse Internet is typically   You can view the status of your internet connection upon entering this web page for your AT&T router.  Grab the device access code off the AT&T router box for system configuration.

I’m personally not a fan of the cheap U-Verse router/modem that they provide.  Add your own personal router is not recommended unless you know what you are doing.

Things you may encounter if you misconfigure:

  • Poor Throughput due poor setup of Ethernet connections
  • Double NATing
  • Internet Vulnerability

Passive or “bridge” mode for individuals with a third party router

ATT router setup for passive mode is very well hidden.  Enable IP passive mode or bridge mode will avoid double NATing.  The only two devices that should have an Ethernet connection to the ATT router is your laptop and additional router daisy chained of the ATT router.  To reconfigure the ATT Router for passive mode for the ATT Router go to section 5031NV-030.  Other models may be similar to this setup.  Alternatively, I stumbled upon a fiber setup with the model Arris NVG595.  Check out that setup further down.


  • Settings tab
  • Firewall tab then click “Applications, Pinholes and DMZ” and select a computer and save.

Setup Remote Access To Server


CaptureSetup with Third Party Router

The computer you are selecting in this case is actually a network device, specifically whatever router you purchased.

  • Edit the firewall settings for this computer or in this case router and select the radio button below to “Allow all applications (DMZ Plus mode)” and save
  • Now go to LAN tab at the top of the page. Click “IP Address Allocation”  You should see Device:  (and the name of your 3rd party router)
  • Firewall drop down: disabled
  • Address Assignment drop down: Public (select WAN IP Mapping)

WAN IP Mapping:  Router WAN IP Address (default) and click save.

***Unplug unnecessary device and “Clear list” if you can’t perform the above command.

ATT internet support

Arris NVG595 Modem and Router

This is more straight forward setup.  Make sure settings are set to passthrough on allocation mode

att router modem support

att router modem support

U-verse internet troubleshooting  complete!!

This should now place on you a path for surfing success.  Are you still struggling?  Don’t worry, call us.  We have dispatched techs in San Diego ready to help solve all your IT needs.










U-verse internet troubleshooting

















Bonus Resources for Internet Support

Leave A Comment